# Intercom MCP Server

> Intercom MCP Server is an officially published MCP server from Intercom. Anomity scores its risk at 20 out of 100 (low).

- **Canonical URL:** https://catalog.anomity.ai/mcp/intercom-mcp-server
- **Kind:** MCP server
- **Publisher:** Intercom
- **Trust level:** official
- **Risk score:** 20/100 (low)
- **Website:** https://developers.intercom.com/docs/guides/mcp
- **Documentation:** https://developers.intercom.com/docs/guides/mcp
- **Last updated:** 2026-09-02
- **JSON:** https://catalog.anomity.ai/api/entries/mcp/intercom-mcp-server

## Description

Intercom's official server exposes conversations, contacts, and help-centre content, letting an agent search support history and draft or send replies.

Capabilities are outbound network access and credential access. This connector sits at the intersection of two risks the catalog treats seriously: the data is customer personal information, and support conversations are written by strangers, making them one of the most reliable prompt-injection channels into a corporate agent. An assistant that reads customer messages and can also send replies as your brand should be treated as a publishing system with an untrusted input, not as an internal tool.

## Why it scored 20

The score starts at the catalog's neutral base of 50 and moves only through the signals below. The formula is published at https://catalog.anomity.ai/about — there is no model and no hidden heuristic.

| Signal | Contribution | Severity | Evidence |
| --- | --- | --- | --- |
| Published by the vendor | -40 | trust offset |  |
| 1 high-risk capability: credentials:access | +10 | high |  |

Clamped result: **20/100**, band **low**.

## Capabilities

| Capability | Name | Security implication |
| --- | --- | --- |
| `network:outbound` | Outbound network | Can make outbound network requests. Required for hosted model providers and remote APIs; also the path for data exfiltration if combined with read access. |
| `credentials:access` | Credentials access | Reads provider API keys, OAuth tokens, or other secrets from the host keychain or environment. |

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Source: Anomity Catalog (https://catalog.anomity.ai/). Scoring methodology: https://catalog.anomity.ai/about. Machine-readable index: https://catalog.anomity.ai/llms.txt · https://catalog.anomity.ai/openapi.json